Help Center

We pride ourselves on one of the fastest turnaround times in the industry. Most orders are completed and available and shipped out within 5 - 10  business days after receipt of a deposit or a purchase order AND artwork approval. If the turnaround time will be longer than 5-10 business days we will let you know immediately and discuss our options. Anything less that 5 days is considered a rush order. We CAN do rush orders for a small additional fee. Please call us directly if you have rush order as we will need to pre-approve that order before we accept it.

No we do not charge set-up fees for most orders (see below for the few exceptions).  We pride ourselves on being one of the very few companies that do not charge screen fees and film fees on our standard orders.  These parts of production are all FREE to you!!  

Shipping is for FREE within the continental United States for all orders over 35 units. 

No, custom artwork is free to our customers as long as you are placing your t-shirt order with us. You will receive FREE initial designs as well as 3 FREE revisions. If you need more help beyond what is listed above we will negotiate with you for the additional time.

There are basically two types of images you can send - vector or bitmap.  In most circumstances vector format is preferable, because it can be easily resized without losing clarity.  Vector images are generated with Adobe Illustrator or CorelDraw, (and there are a handful of other vector drawing programs as well).  These file formats would be .ai (Adobe Illustrator) .cdw (CorelDraw) or .eps (encapsulated post script which is not the name of a program, but of a vectopr file type that is generally compatible with vector drawing programs.  For most orders we use Adobe Illustrator and that is the file format we prefer to work with. You may also save your file to the .pdf format (this is handy if you are using a word processor like Microsoft Word).   If you are using CorelDraw, then we ask that you please save your file in Adobe Illustrator format (.ai) before sending it to us.  For bitmap images, Adobe Photoshop is the main program which outputs images in a variety of bitmap formats such as .jpg, .png, etc.  If you only have a bitmap image, save it in the highest resolution possible before sending it to us.